Training & Development Services
Our Services
At Training & Technology Group of NY (TTGNY), we deliver tailored training and adoption services that ensure seamless transitions and optimized performance for enterprise communication systems. With over 40 years of combined experience, we support clients across industries—healthcare, government, education, and the private sector—on projects of all sizes.
End-User Training & Adoption Services
We specialize in site-specific, user-friendly training programs that empower your teams to confidently navigate new technologies from day one.
Platform Expertise: Avaya, Cisco, Zoom, Microsoft Teams, Siemens, NEC, Genesys, Webex, MetaSwitch, RingCentral, and more
Contact Center & VOIP Training: For call center agents, supervisors, and administrators
Multilingual Training: To meet the needs of diverse and global user bases
Training Materials: Custom agendas, quick reference guides, and eLearning options
Go-Live & Post-Cut Support
Our team is onsite or virtual during go-live to ensure issues are resolved in real-time.
Troubleshooting with Engineers
User Assistance During Cutover
Performance Monitoring
Follow-Up Support & Feedback Collection
Strategic Project Support
Whether integrating a new communications platform or optimizing an existing one, TTGNY partners with your team every step of the way.
Training Plan Development
Adoption Strategy Consulting
Usage Data Collection
Cross-Team Coordination with IT & Vendors
Frequently Asked Questions
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Training is available Onsite or Remote, customized to our clients needs
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Yes, training materials are provided that our specific to your environment
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Adoption Services are available, and key to a successful implementation
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Yes, TTGNY Pre & Post cut support is available for go live and customized to your hours of operation
“My virtual training experience with Training & Technology Group of New York was exceptional. The process was excellent and the instructor and program was fantastic.”
— VINCENT DOWNEY
